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On social networking sites such as Facebook and Twitter, customers can write reviews, tag businesses in photos, and share news stories and opinions with their friends, all of which build or break a company’s online reputation. The danger is that customers are more likely to complain publically about a negative experience than to give praise for good customer service. A detailed outline is provided on how to defend against such issues.
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Reputation Management Experts, JW Maxx Solutions Provides New Tips for …